Net Promoter Score (JS SDK)

Getting the category list

Method Objective

The method allows getting information for all active NPS categories.

Syntax and parameters

personaclick("nps", "categories", success, error);

Name	Type	Requirement	Description
success	Function	required	The callback function that takes the API response. The API response type is an Object array.
error	Function	optionally	The callback function in case of an error - any non 200 HTTP response.

API response

Name	Type	Description
id	number	NPS Category ID.
code	string	The unique code of the NPS category.
name	string	The name of the NPS category.
promoter_question	string	The question is for the "Promoter" user type.
promoter_success	string	Thanks-message for the "Promoter" user type.
passive_question	string	The question is for the "Passive" user type.
passive_success	string	Thanks-message for the "Passive" user type.
detractor_question	string	The question is for the "Detractor" user type.
detractor_success	string	Thanks-message for the "Detractor" user type.

Example of use

personaclick("nps", "categories", function(categories) {
    // NPS widget rendering
}, function(error) {
    // when something went wrong
});

Getting the channel list

Method Objective

The method allows getting information for all active NPS channels.

Syntax and parameters

personaclick("nps", "channels", success, error);

Name	Type	Requirement	Description
success	Function	required	The callback function that takes the API response. The API response type is an Object array.
error	Function	optionally	The callback function in case of an error - any non 200 HTTP response.

API response

Name	Type	Description
id	number	NPS Channel ID.
code	string	The unique code of the NPS channel.
name	string	The name of the NPS channel.

Example of use

personaclick("nps", "channels", function(channels) {
    // using available NPS channels
}, function(error) {
    // when something went wrong
});

Saving the NPS review

Method Objective

The method allows saving the results of the NPS survey.

Syntax and parameters

personaclick("nps", "review", params, success, error);

Name	Type	Requirement	Description
params	Object	required	Object with request parameters.
success	Function	required	The callback function will be executed if the request is successful.
error	Function	optionally	The callback function in case of an error - any non 200 HTTP response.

Request parameters

Name	Type	Requirement	Description
channel	string	required	The NPS channel code.
category	string	required	The NPS category code.
rate	number	required	The rating got from the user.
comment	string	optionally	User comment.

Example of use

personaclick("nps", "review", {
    channel: "website",
    category: "delivery",
    rate: 9,
    comment: "It's not bad, but it could be better."
}, function() {
    // when the survey is successfully saved
}, function(error) {
    // when something went wrong
});

Page Navigation

Related Pages