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Getting the category list
Method Objective
The method allows getting information for all active NPS categories.
Request
| Endpoint | Request Type |
|---|---|
| https://api.personaclick.com/nps/categories | GET |
Parameters
Any of the parameters below can be used to obtain profile properties:
| Name | Type | Requirement | Description |
|---|---|---|---|
| shop_id | string | required | Unique Store Key in PersonaClick. Located there: Account > Settings > Store Settings |
API Response Code
HTTP status code | Description |
|---|---|
| 200 OK | The request was successful. |
| 403 Forbidden | Failed authorization. |
| 404 Not Found | Shop Not Found. |
API Response
The API returns an array of category objects. Below are the properties of a single object.
| Name | Type | Description |
|---|---|---|
| id | number | NPS Category ID. |
| code | string | The unique code of the NPS category. |
| name | string | The name of the NPS category. |
| promoter_question | string | The question is for the "Promoter" user type. |
| promoter_success | string | Thanks-message for the "Promoter" user type. |
| passive_question | string | The question is for the "Passive" user type. |
| passive_success | string | Thanks-message for the "Passive" user type. |
| detractor_question | string | The question is for the "Detractor" user type. |
| detractor_success | string | Thanks-message for the "Detractor" user type. |
Example of use
| Code Block | ||||
|---|---|---|---|---|
| ||||
curl 'https://api.personaclick.com/nps/categories?shop_id=0d42fd8b713d0752776ca589cc0056' |
Getting the channel list
Method Objective
The method allows getting information for all active NPS channels.
Request
| Endpoint | Request Type |
|---|---|
| https://api.personaclick.com/nps/channels | GET |
Parameters
Any of the parameters below can be used to obtain profile properties:
| Name | Type | Requirement | Description |
|---|---|---|---|
| shop_id | string | required | Unique Store Key in PersonaClick. Located there: Account > Settings > Store Settings |
API Response Code
HTTP status code | Description |
|---|---|
| 200 OK | The request was successful. |
| 403 Forbidden | Failed authorization. |
| 404 Not Found | Shop Not Found. |
API Response
The API returns an array of channel objects. Below are the properties of a single object.
| Name | Type | Description |
|---|---|---|
| id | number | NPS Channel ID. |
| code | string | The unique code of the NPS channel. |
| name | string | The name of the NPS channel. |
Example of use
| Code Block | ||||
|---|---|---|---|---|
| ||||
curl 'https://api.personaclick.com/nps/channels?shop_id=0d42fd8b713d0752776ca589cc0056' |
Saving the NPS review
Method Objective
The method allows saving the results of the NPS survey.
Request
| Endpoint | Request Type | Content-Type |
|---|---|---|
| https://api.personaclick.com/nps/create | POST | application/json |
Parameters
Name | Type | Requirement | Description | ||
|---|---|---|---|---|---|
| shop_id | string | required | Unique Store Key in PersonaClick. Located there: Account > Settings > Store Settings | ||
| shop_secret | string | required if "did" property doesn't use | Store Secret Key in PersonaClick. Located there: Account > Settings > Store Settings | ||
| did | string | required if "shop_secret" property doesn't use | Unique Device ID. See "Initialization (REST API)" for information about getting and using Device ID. | ||
| seance | string | required | Unique ID of the current user session. See "Initialization (REST API)" for information about getting and using User Session ID. | ||
| string | required if "did" property doesn't use | User's email | |||
| phone | string | required if "did" property doesn't use | User's phone | ||
| loyalty_id | string | optionally | User's Loyalty ID | ||
| order_id | string | optionally | Order ID, related to the current survey | ||
channel | string | required | The NPS channel code. | ||
| category | string | required | The NPS category code. | ||
| rate | number | required | The rating got from the user.
| ||
| comment | string | optionally | User comment. |
API Response Code
HTTP status code | Description |
|---|---|
| 200 OK | The request was successful. |
| 400 Bad Request | See the "message" property of the API response for details. |
| 403 Forbidden | See the "message" property of the API response for details. |
| 404 Not Found | Required query parameters are missed or undefined. |
API Response Data
The response is JSON type with the following properties:
| Name | Type | Description |
|---|---|---|
| status | string | Current status. Can have one of two values:
|
| message | string | The text of the error if it occurred |
Examples of use
By using shop secret and user's email.
| Code Block | ||||
|---|---|---|---|---|
| ||||
curl 'https://api.personaclick.com/nps/create' \
-X 'POST' \
-H 'content-type: application/json' \
-d '{"shop_id":"0d42fd8b713d0752776ca589cc0056","shop_secret":"0123456789abcdef0123456789abcdef","category":"category_id","channel":"channel_id","rate":8,"comment":"ok thanks","email":"john.doe@examplemail.com"}' |
By using DID.
| Code Block | ||||
|---|---|---|---|---|
| ||||
curl 'https://api.personaclick.com/nps/create' \
-X 'POST' \
-H 'content-type: application/json' \
-d '{"shop_id":"0d42fd8b713d0752776ca589cc0056","did":"7rjVGhMykT","category":"category_id","channel":"channel_id","rate":8,"comment":"ok thanks"}' |
Reading the NPS review
Method Objective
The method allows getting information for all active NPS categories.
Request
| Endpoint | Request Type | Limit |
|---|---|---|
| https://api.personaclick.com/nps/reviews | GET | 1000 reviews per request |
Parameters
Any of the parameters below can be used to obtain profile properties:
| Name | Type | Requirement | Description |
|---|---|---|---|
| shop_id | string | required | Unique Store Key in PersonaClick. Located there: Account > Settings > Store Settings |
| shop_secret | string | required | Store Secret Key in PersonaClick. Located there: Account > Settings > Store Settings |
| date_from | string | optionally | Filter by date: start date. |
| date_to | string | optionally | Filter by date: end date. |
| channel | string | optionally | Channel code. |
| category | string | optionally | Category code. |
API Response Code
HTTP status code | Description |
|---|---|
| 200 OK | The request was successful. |
| 403 Forbidden | Failed authorization. |
| 404 Not Found | Shop Not Found. |
API Response
The API returns an array of review objects. Below are the properties of a single object.
| Name | Type | Description |
|---|---|---|
| id | number | Review ID. |
| client | number | The internal ID of the PersonaClick user. |
| rate | number | The rating got from the user. |
| channel | string | The NPS channel code. |
| category | string | The NPS category code. |
| comment | string | User comment. |
Example of use
| Code Block | ||||
|---|---|---|---|---|
| ||||
curl 'https://api.personaclick.com/nps/reviews?shop_id=0d42fd8b713d0752776ca589cc0056&shop_secret=0123456789abcdef0123456789abcdef' |
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